Cornerstone Home Lending Launches New Mortgage Servicing Operations
Cornerstone Home Lending, Inc. launched its comprehensive in-house mortgage servicing service for new loans, combining its 34-year tradition of superior customer service with industry-leading loan servicing technologies.
Cornerstone has made significant investments to build an elite team of service professionals led by Toby Wells, Managing Director of Cornerstone Loan Services, elevating every aspect of the loan service process to raise the bar for customer satisfaction.
Selection of Black Knight’s industry-leading service technology platform, combined with caring and highly skilled Cornerstone team members, creates a premium loan service experience for Cornerstone customers throughout the life of their loan .
“Delivering an outstanding client experience has remained one of Cornerstone’s core beliefs since our inception 34 years ago, and we are excited to offer our mortgage servicing clients the same level of excellence that has long defined Cornerstone’s loan origination operations,” said Adam Laird, President of Cornerstone.
“Our caring hearts, service-oriented culture, entrepreneurial spirit and passionate commitment to excellence set Cornerstone apart, with innovative technologies working in tandem with our team members to maximize customer satisfaction. To fulfill our corporate responsibility to provide an outstanding customer experience in the Mortgage Service function, Cornerstone shall take full ownership and control of the entire service process on a daily basis. Cornerstone team during the loan origination and closing process, and now throughout the life of their loan.
Customers are offered a suite of online tools to easily access and manage their mortgage account anytime, anywhere. Cornerstone’s user-friendly loan management website and mobile app provide timely information, such as billing statements, escrow activity, and a variety of payment options and repayment calculators.
Self-service capabilities allow Cornerstone customers to quickly enroll in services such as automatic payment, bi-weekly payments and paperless statements. Customers can also message Cornerstone team members and access helpful educational resources, disaster information, and more.
Cornerstone will also transition its existing mortgage servicing portfolio to the company’s internal system in the coming months. “Cornerstone’s robust service platform supports and streamlines all facets of Cornerstone’s loan service operations, from loan onboarding to repayment, allowing our team members to focus on what matters. plus: an outstanding customer experience Cornerstone’s dedicated loan servicing team will continually improve every aspect of the loan servicing process to raise the bar for customer satisfaction,” Wells said.
Additionally, Cornerstone’s service platform optimizes complex internal processes, such as monitoring and oversight of escrow and tax activity, to enable proactive management of client escrow accounts. Expanded cross-platform analytics deliver actionable insights to help streamline processes, manage and reduce risk, and refine customer experience. Cornerstone will continue to roll out new loan service features and options for customers as it expands its service operations internally.